DTDC Certification - ISO 9001:2008

DTDC an ISO 9001:2008 Certified Company by Det Norske Veritas (DNV) India and Accredited by UKAS (UK), aims at protecting customers interest by emphasizing that a quality product can only be created through quality processes.

A Senior Level Manager heads DTDC's Quality Management and Processes Improvement groups. A Quality Executive is associated with each region pan India, to offer guidance on the use of Quality Management System and Implementation of Best Practices as well as to review the deliverables with the prime objective of Quality Assurance, Customer Satisfaction and making DTDC as Best Service Providing Company (BSPC).

        Packaging Solutions

At DTDC we understand that safe packaging is imperative to the swift delivery of your shipment. Therefore we have designed a new range of DTDC packaging boxes to suit your needs and handle your shipment with utmost care. We make a wide variety of packing solutions available, from heavy materials to fragile items such as mobiles and laptop boxes etc.


  • Please use appropriate size boxes as per weight of the consignment.
  • Only use rigid cartons in good condition.
  • Place the consignor / consignee address in the label provided on the box


  • Do not exceed the weight specification of the packaging box(es) used.
  • Do not cover or overwrite on the sender / recipient information.
  • Do not tape or wrap the labels.

Range of Boxes:

Product Name
DTDC White Heavy Duty Branded Boxes


DTDC Brown Flat Box - 13.5" (L) x 8.5" (W) x 2.5" (H)



DTDC Brown Flat Box - 16.5" (L) x 11.5" (W) x 2.5" (H)



DTDC White Self Sticking Box - 13.5" (L) x 11.5" (W) x 2.5" (H)



DTDC White Self Sticking Box - 18" (L) x 12.5" (W) x 3" (H)



DTDC White Box 0.5kg - 7" (L) x 5" (W) x 3.3" (H)



DTDC White Box 1.5kg - 9"(L)x7"(W),x7" (H)



DTDC White Box 3.0kg - 11"(L)x9"(W),x7" (H)



DTDC White Box 5kgs - 13.5" (L) x 9.25" (W) x 10.7" (H)



DTDC White Box 10kgs- 17.5" (L) x 11.5" (W) x 15" (H)



DTDC White Box 15kgs- 19" (L) x 13.0" (W) x 15" (H)



DTDC White Box 25kgs - 24" (L) x 18.25" (W) x 17" (H)

Brown Boxes With 110 Lbs (50 kg) Burst Capacity


5x5x5" Brown Boxes



8x8x8" 5 Ply Brown Boxes



10x10x10" 5 Ply Brown Boxes



12x10x8" 5 ply Brown Boxes



12x12x12" 5 Ply Brown Boxes



14x14x14" 5 Ply Brown Boxes



16x12x8" 5 Ply Brown Boxes



16x16x16" 5 Ply Brown Boxes



18x12x12" 5 Ply Brown Boxes



18x18x18" 5 Ply Brown Boxes



20x20x20" 5 Ply Brown Boxes



22x22x22" 5 Ply Brown Boxes



24x12x12" 5 Ply Brown Boxes



24x18x18" 5 Ply Brown Boxes



24x24x24" 5 Ply Brown Boxes

The consignments should not contain any such items or materials which are prohibited or contraband by the law of the land. In the event of any consignment containing any of the aforesaid items or material, the Customer agrees and undertakes to indemnify the Company in respect of all claims and losses that occur in respect of such consignments. Further the customer will be solely responsible for any cost and consequences for booking and couriering such item or material through the Company.


What can be shipped in the DTDC Box?
The content in the box should not exceed the weight specification of the box. Contents should be compatible with the container and packed securely to ensure safe transportation with ordinary care in handling. Please refer to the list of restricted and banned items, for further reference View List.

What are DTDC's terms of carriage of shipment?
DTDC advises the parties to insure the goods handed over to DTDC for transportation. Under the consignor insurance in the event of any loss DTDC shall provide COF (Certificate of Facts) on request. A COF charge of 0.2% on the invoice value shall be charged. If the consignment is not insured by the consignor DTDC has provisions to cover under Risk coverage policy, if consignor agrees to pay Risk surcharge as applicable at the time of booking. The maximum value goods carried under Risk coverage by DTDC is Rs. 50,000/-

Packaging Solution
        Conditions of Carriage

Applicability the provision set out and referred to in this consignment note shall apply to modes of transport used by DTDC for connection of consignments. They also apply if the mode of transport as described on the face of this consignment note is contrary to the original contract between the parties or performed by one or more modes of transport which may not the defined mode of delivery of the consignment as agreed in this consignment note. 1) Definitions

  1. DTDC means DTDC Courier & Cargo Ltd.
  2. Parties mean and includes consignor consignee and/or his/her authorized representatives.
  3. Freight referred to in this consignment note means the transportation charges alone and it excludes the other components like COD / TO PAY / MENTION PC charges taxes and other levies.
  4. Delivery means tender of shipment to the parties or intimation about arrival of the shipment at the destination.

2) DTDC is entitled to use any mode and route for transportation.

3) DTDC is a private carrier and its rights and liabilities are governed exclusively by the express terms set out herein below subject to the applicable laws this consignment note constitutes a binding contract between DTDC and the parties.

4) This consignment note issued by DTDC shall be strictly based on the declaration given by the parties DTDC shall not be responsible for any wrongful declarations contained in this consignment note and the parties shall remain solely liable for the same in the event of goods under the consequential loss/ refund. Further the parties agree to make good any losses to DTDC in case of any claims being lodged on DTDC on account of delays arising out of insufficiency of documents or wrongful declaration contained in this consignment note.


  1. DTDC has the right but not the obligation to open and / or inspect any shipment consigned by the consignor to ensure that all the items are capable of carriage to the destination within the standard operating procedure and handling methods. DTDC does not warrant that any particular item to be carried is capable of carriage without infringing the law of any state of the country from / to or through which the item may be carried.

  2. DTDC reserves the right to refuse the consignor not conforming to these terms and conditions without assigning any reasons whatsoever.

6) The parties are solely responsible for all / any payments levied by the government or any statutory body in respect of any consignment

7) The parties hereby declare that the consignment covered under this consignment note does not include any contraband / legally restricted / hazardous / flammable/ poisonous/ explosive / currency / jewelry / food coupon / share certificate or articles categorized as prohibited under the regulations of the IATA (International Air Transport Association).

8) DTDC shall have a general lien over all the consignments of the parties towards any dues payable to DTDC by the parties.

9) DTDC shall not entertain any warehouse booking & delivery unless the declaration form available with the concerned operating units is duly filled up along with the necessary enclosures and handed over to the concerned person.

10) The parties shall pay the freight and other charges at the time of booking or within the payment period stipulated in this consignment note in case of non –payment of the bill amount within the stipulated time the parties shall be liable for payment of interest at the rate of 2% per month the bills will be raised even if POD (Proof Of Delivery) copy is not submitted.

11) DTDC advises the parties to insure the goods handed over to DTDC for transportation under the consignor insurance. In the event of any loss DTDC shall provide COF (certificate of facts) on request. A COF charge of 0.2% on the invoice value shall be charged.

12) No claim shall be entertained by DTDC for any loss or shortage damage non-delivery / breakage / leakage / pilferage, etc. of the consignment unless a written claim is lodged within three (3) days from the date of delivery subject to the provisions under risk coverage or general liability clause of DTDC.

13) Value added services COD / TO PAY are provided at additional charges over and above the freight charges without any liability on ‘DTDC’s part whatsoever with respect to the original contractual obligations or payment terms between the consignor and consignee or any third party.

14) Subsequent to booking of a consignment if the consignor makes any changes in the address or any other changes, additional charges shall be levied as a result of such a change.

15) It is the responsibility of the consignor to provide the necessary documentation including but not limited to invoice. Packing list permits and forms as applicable in accordance with laws of the destination of the goods any consequences including but not limited to penalty seizures shall be the sole responsibility of the consignor.

16) If the parties do not take delivery of the consignment for any reason whatsoever. DTDC shall raise bills on the parties towards the transportation and other charges including transport charges in accordance with the terms of the contract and the parties shall be liable to pay all dues payable to DTDC whether at the original booking station or elsewhere as notified by DTDC.

17) The demurrage clause shall apply for a period of one (1) month and if the consignment is not accepted by the parties with in this period for any reasons and the parties fail to make the payments due to DTDC, DTDC shall be entitled to send the consignment to its unclaimed goods department to proceed with the sale of the consignment to realize all dues by issuing prescribed notices.

18) Consignments carrying valuable items may take an additional day, over and above the committed delivery due to security reasons and inspection process in between.

19) The Business operations of DTDC are decentralized and operational autonomy provided to the respective operational zones based on geographical coverage. Operational empowerment and responsibility rests with the respective zonal heads on an exclusive basis for performance of all obligations of DTDC under this consignment note. The directors of DTDC are not directly involved or responsible for individual consignment notes for which exclusive responsibility rests as said with the respective zonal heads / product heads.

20) The liability of DTDC if any, in delay of the shipment (subject to any exceptions available under law) shall be to the extent of basic freight charges only. DTDC shall not be responsible for any consequential losses/claims.

21) All demands claims arising from this consignment note shall be paid at the registered office of DTDC situated at no 3. Victoria Road, Bangalore. Karnataka and all demands by DTDC shall be deemed to have been made by DTDC Bangalore.

22) Any dispute or differences arising from this consignment shall be referred to adjudication by a sole arbitrator DTDC shall be entitled to nominate the sole arbitrator to adjudicate any dispute differences or claims arising out of this consignment , the venue of arbitration shall be at Bangalore courts at Bangalore shall have the exclusive jurisdiction all claims arising from this consignment.

23) The terms and conditions stipulated are in addition to special contracts, if any between DTDC and the parties.

24) For any product specific terms and conditions, please refer Terms & Conditions listed over leaf of respective product consignment note or obtain the details from nearest booking counter / branches.

        Volumetric Weight

The value of a shipment can be affected by the amount of space it occupies during distribution, rather than the actual weight which is known as volumetric (or dimensional) weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

Calculation for Air Express & Air Cargo:  
Length x Breadth x Height (in cms)
Calculation for Surface:  
Length x Breadth x Height (in cms)
Calculation for International:  
Length x Breadth x Height (in cms)
Volumetric Graph

Realizing the need to cater to a very niche client base that includes large corporate clients, multi-nationals, financial institutes, and banking and insurance companies, DTDC has introduced an exclusive product called Priority Product.

This product gets special attention in terms of its deliveries done at the destinations. We follow a special operating procedure for this product that entails:

  • Separate team for handling
  • Dedicated premium line-hauls and service routes to ensure fastest connection and turnaround times
  • Ability to handle bulk volumes as per corporate needs
  • Enhanced automation to manage complete process flow from customer's doorstep till last mile delivery
  • Options available for securitized handling based on the sensitivity of the shipments
  • Ability to handle documents as well as cargo as per the customer's need
  • Single window visibility on MIS, tracking information and support, as needed by the customer, within 24 or 48 hours (depending on the destination).


  • High Priority Day Definite service for urgent and important documents and packages.
  • Service available through Air, Surface and Express modes.
    • Priority Air: Handling cargo shipments which will be shipped by Air
    • Priority Surface: Handling cargo shipments which will be shipped by Rail/Road
    • Priority Express: Handling document packages which will be shipped by the fastest express mode available
  • Customized services to suit timely needs of corporate clients.
Priorty Air Priorty Surface Priroty Express

        Parcel Protection

P2W works with world leading courier companies to transport your goods, so we are confident that they will handle your goods properly. If you are sending items of great value or importance to you, we strongly recommend that you take out additional insurance. To insure your goods you can contact Ponds Gate or Peter William, a specialist insurance broker company. Shipment Protection Summary: * With P2W All consignments are covered free of charge for loss or damage up to a maximum of £50 in value (per consignment not per box). This is subject to the Enhanced Transit Liability terms and conditions. * P2W is not responsible for any shipment damage in transit * P2W is not responsible for any custom or duty IF ANY levied at destination country. * P2W is not responsible for any delays in delivery caused by unforeseen circumstances or weather condition. * Loss must be reported immediately to P2W & claim should be accompanied by proof of purchase. • If you wish to purchase enhanced transit liability for all electronic & expensive items you have to contact directly to Ponds Gate or Peter William. • Enhanced Transit Liability does not give cover for losses incurred by delay. • In addition, there are also goods we can carry but not offer Extended Liability Cover; it does solely depend on Owners Risk. These include but are not limited to the following: Plasma & LCD screen, Television, Mobile, Glass, Liquids, Arts or Painting, antiques, documents, vouchers, Air/Rail/Cinema or any tickets, films, tapes, and memory cards. • There are circumstances in which you can invalidate your shipment protection. Failure to pack your parcel securely (see our Packing Advice for further details) will invalidate your shipment protection.

        Restricted & Banned Items

Restricted & Banned Items:

  • Liquid, semi-liquid and gases
  • Currency
  • Indian Postal Articles and all items that infringe the Indian Postal Act of 1898
  • Precious and semi-precious stones, gems, jewellery and equivalent items
  • Perishables
  • Radioactive or magnetic material
  • Negotiable Instruments (Bearer Form)
  • Pornographic material
  • Sodexho pass
  • Firearms, explosives and military equipment
  • Flammable Items
  • Toxic and infectious Items
  • Corrosives
  • Powders and chemicals
  • Drugs
  • Machinery parts containing oil, grease, fuel or batteries
  • All restricted items as per guidelines of IATA
Dangerous Goods:
Commodities, which possess potentially hazardous characteristics. These are as the laid out by IATA in the Dangerous Goods Regulations.
The categories of dangerous goods are:
  • Class 1: Explosives
  • Class 2: Gases
  • Class 3: Flammable Liquids
  • Class 4: Flammable Solids
  • Class 5: Oxidizers and Organic Peroxides
  • Class 6: Toxic & Infectious Substances
  • Class 7: Radioactive Material
  • Class 8: Corrosives
  • Class 9: Empty Cylinders
  • Class 10: Miscellaneous e.g. Magnets – a danger to airplane equipment
  • Class 11: Lithium Batteries

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